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FAQs

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What if my pet has allergies or specific dietary needs?

You can inform us about any dietary requirements or customizations by writing in the 'Order Special Instructions' box during checkout. In case you forgot to mention anything important, you can email us at hello@petsoo.ae or whatsapp us on +971 58 515 7387

Can I order for a friend or family member?

Absolutely! You can easily send a gift to a friend or family member. Just make sure you enter their delivery address during checkout and mention in the order notes who the gift is for, so we can personalize for them.

How do I cancel or change my order?

For order cancellations or changes, email us at hello@petsoo.ae using your registered email address or whatsapp us on +971 58 515 7387. Clearly state your order reference number and we'll guide you through the process

Can you still deliver my box if I’m not at home?

For order cancellations or changes, email us at hello@petsoo.ae using your registered email address or whatsapp us on +971 58 515 7387. Clearly state your order reference number and we'll guide you through the process.